How Online/Telephone IT Support Works PDF  | Print |  E-mail

The process couldn't be easier!  You simply click on the Start Chat button and after entering your payment information, you enter a brief description of the issue that you are experiencing. One of our engineers will immediately connect with you, open up a trouble ticket and work with you to resolve the issue.  If required, the engineer can even remote control your computer (or server if that is the case, and you give them permission) and resolve the issue remotely. This is our clients' most popular method of IT issue resolution.

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